policies

 

order processing

once an order has been placed, it will be processed within 24- 72 hours. after processing, the order will be shipped on the next available work day.

 

web orders

changes to your order can be made by you at any point while placing your order. please review your order carefully before placing it. once your order is submitted, we are unable to modify or cancel it. if you've selected the incorrect products, please review our returns procedures.

 

payment

we accept visa and mastercard.

 

sale items

products listed as final sale cannot be returned or exchanged.

 

vintage, antique and one of a kind items

please note all are final sale. no refunds or exchanges can be made. 

 

a note about our products

because all tulu items are hand made there may be slight variations in color, texture and finish. we do not consider these flaws, but rather an indication of our product uniqueness.

 

errors and inaccuracies

we always try to provide complete, accurate, up-to-date information on our website. unfortunately, despite those efforts human or technological errors may occur. this website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. we reserve the right to correct any errors, inaccuricies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. we have made every effort to display as accurately as possible the colors of our products that appear on the website. we can not guarantee that your computer monitor's display of any color will be accurate.